Associate Store Manager Req. ID: 52002 Office Location: NA-US-VA-McLean-Tysons Corner Job Shift: Job Type: Employee Description
Associate Store Manager
Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory–the world’s largest lithium ion battery factory–in Sparks, Nevada, and have begun production of Tesla Energy battery storage products.
Tesla Motors currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is currently under development.
Tesla Energy produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.
Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.
Our Associate Store Managers are seasoned sales veterans and naturally charismatic leaders. In this role, you will be responsible for the recruitment, development and management of a team of Product Specialists who can help Tesla accelerate the world’s transition to sustainable transportation.
You will be challenged to support a team of Product Specialists through training, coaching, motivating and analyzing sales performance.
At the end of the day, you will be measured and rewarded by your ability to maintain store operations and achieve a cumulative store sales target.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for electric vehicles and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Have a shared understanding of business needs and strategies with the SM, and share in overall responsibility for store to consistently exceed set order targets
Drive Product Specialists to meet and exceed lead capture goals
Ensure that Product Specialists are completing customer profile with each lead captured as part of the sales motions expectation
Ensure a healthy % of leads are converting into opportunities by working with PS to identify qualified and motivated customers to fill OA pipelines
Have an expert knowledge of sales force, and how to use the tool to manage lead and opportunity pipeline for the store
Leverage PS population to drive call-campaigns at critical moments of the business, to engage aged opportunities, drive new product initiatives, etc. to maximize business
Provide sales leadership by role playing and active floor presence
Responsible for providing best in class customer experience to every customer walking into the store
Ensure store is adequately staffed for high traffic days/hours to optimize traffic and provide the best service experience
Act as a “host” at the store, welcoming guests, interacting with customers on the sales floor, and coaching PS in the moment to optimize customer experience
Help employees in resolving customer complaints, and escalations
Responsible for the recruitment, onboarding, training, and development of Product Specialists
Partner with Store Manager on all human resources issues
Mandate all employees align with Tesla’s Dress Code and Grooming Guidelines
Ensure facility maintenance, presentation, and organization
Assist in the scheduling of employees
Make sure the tools and training content provided by Tesla are best utilized by the store staff
Ensure all employees adhere to Tesla policies and procedures
Build and maintain effective communication with all corporate, regional, and store partners
Exhibit proficiency all company computer programs and systems
Bachelor’s degree or equivalent
2+ years applicable experience with proven track record to meet or exceed goals
Self-starting entrepreneur with exceptional management skills and great attention to detail
Ability to prioritize multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Ability to communicate relevant information to all levels of the organization
Dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
Ability to work evenings and weekends in a retail environment
Ability to relocate as needed
Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
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