Customer Experience Specialist



Employer: Tesla Motors

Posted On: May 18, 2017 02:31 am

Description:

Customer Experience Specialist Req. ID: 49379 Office Location: NA-US-VA-McLean-Tysons Corner Job Shift: Job Type: Employee Description

 

The Role:

At Tesla, our Customer Experience Specialists, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Customer Experience Specialist I, you will support customers from the moment they walk into our showrooms to learn about Tesla.  We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience. 

Responsibilities:

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

 

Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

 

Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

 

Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

 

Provide the highest level of customer service to all current and future owners

 

Requirements:

Customer service experience required

 

Positive, enthusiastic and passionate about the changes in the personal transportation industry

 

Ability to understand and convey business issues and technical concepts

 

Strong sense of team mentality and reliability

 

Strong communication skills and attention to detail

 

Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

 

Ability to work evenings and weekends

 

Must have and maintain a valid driver’s license and an acceptable and safe driving record.

 

Legal right to work in the United States

 




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