• Services include handling incoming messages, establishing and maintaining files, preparing routine correspondence and completing duties as assigned.
• Responsible for judgment, thoroughness, and competence is most important due to the potential disruption of site operations or adverse customer relations.
• Will receive and answer inquiries from the customer by telephone or in person on a wide range of service and procedures requests.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.
• Other duties as assigned.

• 3-4 years recent and relevant customer service experience and/or a combination of formal vocational/technical training and experience required.  Previous government contractor experience and clearance strongly preferred.

• Must demonstrate accuracy and speed in work with strong attention to detail.
• Documented experience with computer software applications and proficiency in Microsoft Excel.
• Able to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Must be able to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Able to effectively read, write, and speak the English language.