Position Summary The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking. Responsibilities and Accountabilities + Provide sales support to Travel Consultants as assigned. + Maintain A&K service and communication standards. + Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings. + Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio. + Create and format proposals from routings or custom itineraries as provided by DMCs utilizing itinerary “blocks” or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms. + Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control + Follow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate parties + Monitor TC Mailboxes for operational actionable items on a daily basis + Prepare personalized documents + Create special inclusions in collaboration with the Travel Consultant + Research competitive online pricing + Coordinate and drive updates with the Travel Consultant on all reporting + Collaborate with Travel Consultant when gaps in services are identified + Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents. + Assist Guest Relations when post-tour issues require investigation into historical documentation + Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors + Special projects or other related duties as required. + Develop knowledge, skills, and abilities in the areas of: + Proper telephone etiquette and sales techniques + Writing skills + Accounting and costing protocol and procedures + Geography + A&K DMCs and Third-Party Suppliers Skills and Abilities + ​Strong multi-tasking skills and flexibility required + Global Geography and destination knowledge + Detail-oriented with excellent organizational skills + Accuracy with data entry required + Ability to work in a team environment + Ability to work independently and within specified deadlines + Excellent verbal/written communication skills and phone demeanor + Must be proficient with all Microsoft Office applications and Internet search engines + Basic Sabre skills preferred + Knowledge of Internet search engines + Must read/write/speak English Requirements Education and Experience + Travel School or a college degree preferred + High School diploma required + Relevant travel industry experience preferred Special requirements + Evening, weekend, and approved overtime may be required