JOB SUMMARY

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The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities.

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Hours: Must be open to work any day, any shift 7 days a week based on business needs

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nConducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.\nRegisters patient at multiple locations and work multiple areas within the department. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.\nInteracts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.\nVerifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.\nMay be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.\nAssists patients to nursing units by providing directions, personal escort and medical mobility assistance (ex; wheelchairs), when applicable.\nAdheres to compliance with regard to order validations, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.\nAppropriately escalates potential service issues to management when necessary.\n\n

KEY SUCCESS FACTORS

\n\nRequires good listening and communication skills, and professional telephone etiquette.\nAbility to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.\nMust be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.\nDemonstrates ability to manage multiple, changing priorities in an effective and organized manner.\nExcellent data entry, numeric, typing and computer navigational skills.\nBasic computer skills and Microsoft Office.\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - H.S. Diploma/GED Equivalent\n\tEXPERIENCE - Less than 1 Year of Experience\n