Description Position at SBM Management

SBM Management is searching for a dynamic Account Director to plan, develop, and implement customer strategies for the retention of existing business and growth within a specific customer. The Account Director will be performing the following duties or through subordinate supervisors. Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers.   

Responsibilities  

Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM’s established growth plan.Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals.Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM’s internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives.Adhere to all required customer and internal reporting requirements, including but not limited to: internal growth and status updates, customer-facing business reviews, and monthly portfolio updates.  Travel is required to assess site performance levels and health of relationship.Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience.Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio.Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments.Work interdepartmentally to support operational excellence and growth opportunities.Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth.Conduct management meetings in order to reinforce ownership, connection, and incentivization through all employee levels.

Qualifications  

Bachelor degree or equivalent experience2-4 years related experience and/or training in facility management is preferredCustomer relationship management experience is required2-4 years of supervisory or management experience is requiredProficiency or advanced knowledge of Microsoft Office SuiteSome Facilities/Janitorial experience would be a bonus, but not necessary for the right personA person should have presentation skills, critical thinking, problem-solving, and the ability to form and maintain business relationships, computer proficient.Must have a background in Account Management

Compensation: Up to165,000 per year depending on experience

Shift: Various shifts as needed to cover business

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.   

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