About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

We are seeking an experienced Account Manager within Northern Trust’s Global Fund Services Relationship Management team. The role is critical to providing support to our clients.  This is a Client-facing role, servicing large and complex investment management firms.  Account Managers are responsible for coordinating account administration for custody and fund administration clients, with particular focus on revenue generation and collection, as well as new client/new fund onboarding. 

Account Managers also maintain the accounts including record keeping, responds to client inquiries, produces reports and oversees transaction processing. We are seeking an individual with strong client service and communication skills as well as investment knowledge. In this role, you will be expected to:

Major Duties:

1. Coordinate the account administration for fund administration and custody clients, with a particular focus on fee invoicing.

2. Ensure accurate new account set up for fund administration and custody clients. 

3. Review service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.

4. Assist client service and relationship managers with specific projects as needed.

5. Oversee development of appropriate action plans for client activities and ensures execution and follow-up.

6. Coordinate with servicing team on execution of client activity, communicating with client and vendors as appropriate.

7. Document services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

8. Develop clear understanding of clients' need behind service requests, and communicates to service partners.  Obtains appropriate information from partners and client to facilitate service changes or transactions.

9.  Identify service efficiency enhancements, process improvements, and service delivery using creative and proactive measures as well as monitor trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.

Experience Preferred 

3-5 years’ experience in financial accounting/business fields, with client servicing background.  Knowledge of trust operations and accounting usually acquired through related experience is needed to administer master trust and custody accounts.General business knowledge to oversee client transactions. Demonstrable experience gained in relation to fund management or investment banksExcellent organizational skills and an ability to prioritize multiple deliverables and work independently with minimum supervision.Strong written and communication skills, especially the ability to deal with demanding clients.A collaborative approach to working, preferably with experience working as part of a team.Experience defining and documenting operational processes and technical data flowsSolid analytical skills are required to identify and resolve account issues. 

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.