Summary Job title: Account Manager Job ID: 202484820001 Department: Syracuse - BH Location: NY-Syracuse Description Summary: We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization. Reports to: Branch Manager Minimum Qualifications: + Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well + Computer proficiency is required + Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential ADDITIONAL PROFICIENCIES + Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency + Must have stellar communication skills, both written and verbal + Must be organized, possess strong problem-solving skills + Must show initiative, self-motivation, perseverance Preferred Qualifications: + Bachelor's degree in related field + OR 2 years industry experience Working Conditions: Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air. Supervisory Responsibilities: No Essential Job Functions: + Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day. + Write up customer orders, engage in pricing and availability discussions. + Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs. + Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives. + Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship. + Provide customer service to walk-in retail customers; handling cash/credit sales transactions. + Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages. + Prepare/pick sales orders in support of the warehouse team. + Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom. + Other duties as assigned CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $60000 to $90000 annually. Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation