About the Company:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
Ouro is seeking an experienced Account / Onboarding Manager to join our dynamic team at Ouro as an Account Manager. This role focuses on managing a broad portfolio of large, fast-growth brands in the Travel, Sports, Leisure & Lifestyle sectors. You will start engaging with clients right after our Business Development Partnership Team finalizes the new partners’s contract, ensuring a seamless transition and effective onboarding.
What you will bring
At least 5 years in a client-facing, commercial role, preferably within project or account management in the payments / card industry
Good communication, project management and interpersonal skills; knowledge / experience in the card industry
Strong commercial acumen, excellent time management, and a proactive approach in a fast-paced environment. Ability to work effectively in a multicultural team and drive project success
Responsibilities
Manage all aspects of the client onboarding process, from compliance to overseeing product development and marketing plan execution to engaging with card operations and partner services
Coordinate projects with cross-functional teams to manage end-to-end partner relations from onboarding through to BAU. Collaborate closely with product, sales, legal, and operations teams
Develop project plans with clear objectives, timelines, milestones, and resource requirements
Ensure efficient resource allocation to keep projects on track
Maintain transparent communication with all parties through regular updates, 'onboarding status' meetings, and detailed reports on project progress, risks, and milestones. This includes establishing and overseeing Key Performance Indicators (KPIs) for each partner to ensure alignment with OURO’s strategic goals. Regularly measure and report on these KPIs to assess partner performance and drive continuous improvement
You will be responsible for assisting with the successful onboarding of new partners and then once onboarded you will be actively managing and enhancing customer satisfaction and retention through ongoing management of the relationship
Ensure the success of each client by closely monitoring their integration and ongoing engagement with OURO's solutions, adapting strategies as necessary to meet their evolving needs
Build and nurture strong relationships with new and existing partners to ensure client satisfaction and loyalty to drives commercial growth for the business