Brow Bar Aesthetician
Job Title: Brow Bar Aesthetician
Reports to: Lead Sales Aesthetician and/or Retail Account Manager
Job Location: Benefit Brow Bar
Employee Status: Full-Time/Part-Time, Non-Exempt
Essential Duties and Responsibilities
-Customer Service-
• The customer is the Company’s number one focus, and all employee actions are to reflect this priority.
• Greet customers within 10 seconds or less, always maintaining high energy on the floor.
• Demonstrate and sell Benefit products.
• Build and maintain great customer relationships and actively recruit new clients.
• Safeguard and keep all customer information confidential; all customer information is the property of
the Company and Retailer.
• Effectively communicate with customers, co-workers, all Benefit-related personnel, and appropriate
Retail partners.
• Ensure the customer understands and signs the service release form.
• Perform only Benefit approved and trained services offered on the service menu to Benefit quality
standards to ensure customer satisfaction.
• Recommend additional services to determine and meet customer needs.
• Keep accurate client records on online booking.
• Rebook appointments for return services.
-Results-
• Achieve daily/ weekly/ monthly individual service and product goals.
• Maintain target service and product sales per hour.
• Sell and recommend products with each service.
-Teamwork-
• Promote a professional, respectful, fun, and gossip-free environment for customers and employees.
• Work closely with other team members to ensure excellent customer service and goal achievement.
• Be on time and ready to work all shifts.
• Act professionally, ethically, and with integrity, always using good judgment.
• Help maintain clean and safe sales and stock areas.
• Ensure compliance with all Company and Retailer policies and procedures.
Requirements
Able to perform the following physical duties including, but not limited to:
• Continuous standing/ walking for a minimum of 8 hours.
• Unpack and lift boxes up to 40 lbs.
• Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
• Stock and fill shelves, drawers, and stations.
• Clean all Brow Bar areas and elements.
• Work in a fragrance-filled environment.
• Physical contact with clients/ customers.
• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules
and regulations.
• Consistent and reliable attendance.
• Accurate use of timekeeping system.
• Perform all other duties as assigned.
-Qualifications-
• Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee
is responsible for any fees, additional training, and/or renewals needed as a requirement.
• Proven strong retail sales and/or service history.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
Benefit Cosmetics LLC – Brow Bar Lead Sales Aesthetician Job Description
Updated 5/2023
2
• Initiate and manage change in a positive manner.
• Comfortable and competent at services and make-up applications.
• Strong communication skills.
• Adept at problem-solving.
• Flexible and adaptable to customer needs.
• This position requires the final candidate to successfully pass an E-Verify check