Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. **Your Role** The Employee who holds this position is responsible for the implementation, support & monitoring of KN Air freight within their sphere of responsibility and coordination of all aspects of export shipments / handling, including but not limited to the following key interfaces and job requirements **Your Responsibilities** + Impeccable customer service + Responsible for the implementation, support & monitoring of KN Air Shipments + Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.) + Ensure the Scheduling Pickup and Deliveries are executed. + Responsible for rating shipments/handling/storage correctly per the SOP + Mandatory daily correspondence with overseas offices as necessary + Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs + Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies. Certification is required to handle any hazardous material(s). + Keep up to date with KN global and country specific GXP standards and requirements. + Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable. + Work closely with other departments to deliver high level of service to healthcare customers. + Perform other detailed (job specific) duties as assigned. **Your Skills and Experiences** + In depth knowledge of operational procedures + Ability to work with client-level SOPs. + Ability to be profit conscious. + Ability to work with demanding deadlines. + Excellent communication skills, both verbal and written + Ability to work independently as well as part of a team. + Solid knowledge of domestic and international geography including countries, major cities + Ability to establish priorities and accomplish multiple tasks, must be organized. + Must be detail oriented, thorough, and accurate. + Strong PC skills + Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required. + Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter. + Fluent in English **Good Reasons to Join** There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code] Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.