JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The North American Security Manager will, in alignment with bp security, manage the development and implementation of an effective security service delivery program to mitigate risk, safeguard the accounts human assets, intellectual property, integrity, reputation, and physical assets to ensure continuity of operations in the Americas region. The role will liaise with various stakeholders and provide governance and assurance of the in-scope program and assist the client’s security management team in the regional security program. The role’s primary objectives will be to manage all relevant security contracts on the account, providing subject matter expertise and operational assurance. Whilst ensure the delivery and evolution of all security SLAs and KPIs. . The role addresses all aspects of physical, technical & personnel security within the scope of the contract, incident & crisis management, emergency preparedness and response, investigations, security education and training, contingency planning and administrative security. The Security Manager will report directly to the account Global Security Lead and indirectly to the JLL account Regional Account Director. This role will work closely with the bp regional security team (Intelligence, Security and Crisis Management).

Role Purpose

The purpose of this position is to manage and deliver all relevant security contracts on the account. The role is the vested Security SME for Workplace in the region and will work seamlessly with bp ISC.

What this job involves

Performance

Implement Global Work Dynamic HSSE strategic objectives and bring them to life for the bp account, ensuring effective operational relevance.

Apply by standards and values in the management of third-party security personnel.

Assist the JLL Global Security Lead for the account and aid the management and reduction of operational risks across the account by providing guidance and advice on security, safety, and risk management at all levels.

Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client.

Ensure a continued working knowledge of relevant current security related legislation such as guarding services operations and assure security operations are regulatory and legally compliant.

Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks.

Work with the appropriate client security managers to support crisis management planning, maintain risk assessment and regional site security plans. Under the direction of the JLL Regional Account Director and the Global Security Lead and or conducting liaison with bp Regional Security Management Team.

Provide governance and assurance of incident management & planning, and when directed conduct/oversee incident investigation and report accordingly.

Organize, implement, and maintain an effective account HSSE communication plan.

As requested by bp security, provide oversight, governance, and assurance of event security of conducted by third party contractors.

Provide security governance and assurance of security plans & procedures, & present comprehensive reports month, quarter and annually.

Provide governance and assurance of third-party Security Guard contracts including the delivery of KPI’s, SLA’s, staffing and support to adhoc client requests including high profile events.

Provide oversight and operational assurance of the operation and  24/7/365 of monitoring of in scope technical security systems, including Intruder Alarm Monitoring Systems, CCTV systems and Access Control Systems and operational response. Provide support to the client’s technical security strategy project delivery including when required engagement with third party vendors.

Leadership

Foster a vested approach to all account activity.

Support and develop the safety and security culture across the account.

Proactively develop and manage client relationships ensuring expected service levels are achieved and conduct appropriate tactful communications with all stakeholders and vendors.

Deliver an exceptional quality of service, as reflected by client feedback.

Embed JLL WD HSE requirements and meet client requirements and standards.

Establish effective relationships and work co-operatively with the Account Teams, client organizations, and 3rd party vendors.

Contribute to the WD HSE program.

Ensure 3rd party vendors compliance with account HSE standards at all times.

Standards

Provide support to the JLL account Global Security Lead in North America in the following areas.

Oversee the implementation and maintenance of regional security operational controls, (i.e. SOPs, processes, standards, procedures and guidelines) ensuring compliance with all account obligations.

Drive the development of best practice security training programs and resources.

Ensure all security contractors and vendors adhere to account safety requirements.

Manage tactful communications with all stakeholders and vendors to assure all parties are timely apprised of all security incidents and operational affairs.

Develop regional security policies, objectives, budgets, plans, procedures, and schedules which may include international locations. Evaluate  work standards and performance levels ensuring uniformity, effectiveness and appropriate staffing levels. Ensure that appropriate mitigations are in place or planned.

As directed manage security related regional projects and ensure key objectives are met.

Facilitate the development and implementation of training sessions that can be deployed regionally, to ensure organizational preparedness for a business resiliency or security related incident and promote employee awareness and engagement.

Respond to business resiliency related emergencies and support crisis management regionally (and potentially globally)

Participate in cross functional efforts with client security to provide thorough analysis of security risks and development of appropriate mitigating strategies.

Participation in the development of new facilities and facility renovations from a security standpoint, including security installations and access controls.

Current knowledge/familiarity with emerging security technologies and practices. Explore and implement new security technologies that provide value to the business in line with the bp security strategy.

Develop initiatives to stabilize compliance with all applicable laws and regulations and be knowledgeable of current trends in the security industry.

Security SME input to site-specific business continuity plans.

Manage security personnel resources (partners and vendors), as appropriate to ensure the efficient and cost-effective utilization of security resources.

Develop and maintain professional relationships with local, state, and federal agencies, security peers, consultants and vendors.

To apply your experience should be:

Candidate Experience

A minimum 5-year Corporate Security Management experience within Security Operational Management structures and collaborating with corporate clients.

Experience in leading a Regional or Country Corporate Security team with evidence of increasing responsibility.

Appropriate recognized professional security qualifications and memberships (e.g. CPP, ASIS, PSP, etc.)

Good technical understanding of the management and design of security technology (CCure, Genetec, Everbridge, Dataminr etc.) operated across multiple locations.

A minimum of 5 years’ experience of vendor contract management, governance, and assurance of delivery of KPIs and SLAs.

Experience of managing a large varied, multi-cultural team.

Management of risk across a complex multi-site property portfolio.

Significant practical experience of problem-solving security issues in a dynamic/diverse environment and implementation of risk control systems and processes.

Demonstrated ability in navigating high-stress and high-impact emergency management and response.

Experience in managing security risks.

Experience working with local and national enforcement agencies; experience with international agencies preferred.

An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure.

A strong orientation to goals and measurable results.

Excellent communication skills to appropriately coach and educate at all levels of the account.

Preferred Skills

Positive, initiative-taking, energetic approach to security and safety management.

Evidence of strong people skills to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior and external stakeholders.

Influencing/negotiation skills with the ability to adopt different styles depending on the circumstances.

Knowledge and understanding of internationally recognized security management systems.

Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 91,000 as of March 31, 2019 JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Our unique culture has been recognized by industry experts and our peers. We are: 

World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years 

America’s 100 Most Trustworthy Companies from Forbes magazine 

#1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years 

A LinkedIn "Top Company: Where the World Wants to Work Now"

A Working Mother “Top 100” company

A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai, and Hong Kong 

For further information, visit www.jll.com.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.