Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training.Assists, trains and supports customers with the operation and administration of systems.
SERVICE ESSENTIAL FUNCTIONS
Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications.Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.Supports and installs software applications, including on call support.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues.Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence.
FINANCE ESSENTIAL FUNCTIONS
Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations.Prioritizes issue resolution, work requests and tasks effectively.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSAnticipates client needs and communicates to department leadership for solution development.Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teamsSeeks out opportunities to cross train and become proficient in multiple applicationsParticipates in professional development. Completes Individual Development Plan. (IDP)
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experience
WORK EXPERIENCE
Three years experience in IT or clinical or business workflowExperience supporting clinical, ancillary or business environments License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
Certification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained within 6 months KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesUnderstanding of business processes and requirements as related to the assigned (clinical or business) environmentAbility to support large scale clinical and ancillary systemsFamiliar with current database and operating systems as required for assigned applicationsTechnical skills to support multiple applicationsIntermediate level competency in multiple applications or areas of clinical workflowDemonstrated project management skillsAbility to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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