GENERAL SUMMARY

Responsible for protecting Tribal Assets and providing a safe and secure environment for the guests and team members while working as an armed Security Officer.  Patrols the Casino floors; warns violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts. Assists in conducting in preliminary investigations, prepares written reports, networks with local public safety agencies, handles medical calls, and escorts money transfers. 

CORE SCOPE OF POSITION

Provides a safe and secure environment for guests and team members while patrolling the casino floors. Warns violators of rule infractions, such as loitering or carrying forbidden articles, and apprehends or expels persons engaging in suspicious or criminal acts.  Makes arrests as necessary.  All apprehensions are turned over to law enforcement and written reports are prepared. Inspects equipment and machinery to ascertain whether it has been tampered with. Watches for and reports irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked. Observes departing personnel to guard against theft of company property. Controls entrance and access to secured and restricted areas to authorize personnel. Checks identification of patrons for age requirement for gaming and alcohol purchase; ensures badges are issues for vendors and contractors; and team member has proper identification badges; and issues temporary badges as needed. Prepares reports on incidents, such as property damage, unusual occurrences, criminal activities, suspicious circumstances, medical incidents, and machine or equipment malfunctions.  Assists in conducting preliminary investigations such as interviewing victims, witnesses, and suspects as requested.  Assists local public safety agencies as requested. Reports and documents violations of regulatory functions such as Tribal Gaming Ordinance, GCR, Tribal Resolutions, Tribal Ordinances, and/or instructions, NIGC, MIC's, Policies and Procedures, and criminal violations as defined in the California Penal Code. Escorts, protects, and secures monies during all transfers on and off Casino grounds, including fills on table games, table and machine box pulls. Responds to emergency alarms associated with fire, presence of unauthorized persons, and/or critical incidences. Calls the Communication Center, notifies proper authorities, secures and controls all tribal assets, and permits authorized persons to enter property. Responds and resolves guest inquiries in a timely manner. Performs First Aid, CPR and AED as needed, if trained. Performs all other compatible duties as assigned.

 

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

Does not provide supervision to others