ASSISTANT VETERINARY HOSPITAL MANAGER

Job Summary

The Assistant Hospital Manager is a leader and an integral member of the veterinary hospital management team, reporting into the Veterinary Hospital Manager. The Assistant Hospital Manager supports the Veterinary Hospital Manager and Managing Veterinarians to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Supports the Veterinary Hospital Manager in Leadership and Planning

·         Acts as a champion for change and identifies, documents, shares, and promotes best practices.

·         Participates in the planning and budget maintenance process.

·         Establishes goals for the practice and staff.

·         Creates the hospital schedule and manages labor costs to budget.

Supports the Veterinary Hospital Manager in Operations

·         Oversees employee benefits program and hospital insurance plans.

·         Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

·         Performs quality checks and reviews of client files.

·         Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

Supports the Veterinary Hospital Manager in People Management

·         Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

·         Implements performance-based incentive and rewards and recognition programs.

·         Manages staff, including grooming and boarding staff if applicable.

·         Tracks and maintains current licensure for all DVMs.

Supports the Veterinary Hospital Manager in Client Service

·         Demonstrates and reinforces the highest level of client service

·         Resolves client issues and escalations, and oversees client follow-up communication.

·         Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Supports the Veterinary Hospital Manager in Financial

·         Ensures payroll is accurately completed and submitted for all hospital staff.

·         Manages accounts receivable and cash on hand, including performing invoice audit reviews.

·         Manages hospital inventory and controls facility and administrative costs.

·         Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

·         2-5 years of experience in a manager role, including customer service experience.

·         Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

·         Multi-functional operations including budget and labor management.

·         Manage time and tasks appropriately and remain flexible with assigned duties.

·         Supervisory and leadership experience.

·         Reporting and data analysis.

·         Problem solving and resolution management skills.

·         Oral and written communication skills.

·         Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).

·         Interpersonal skills with staff and clients, and works well in a team environment.

·         Customer service strategies and effective marketing techniques.

·         HR policies and protocol development.

·         Staff management including: coaching, developing, and motivating staff

·         Conduct performance appraisals.

·         Delegate responsibility and achieve results with hospital team members.

·         Make decisions confidently and effectively.

·         Model a professional and courteous manner with staff and clients.