Overview The Whitewater Inn Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the Whitewater Inn General Manager with all day-to-day hotel operations with a primary focus on Front of House and Housekeeping. You will be responsible for leading the team on General Manager off-days, and helping create a culture of respect, dedication, personal growth, safety, and hard work. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees. Responsibilities Assist the Whitewater Inn General Manager with all hotel responsibilities and projects. Work as Manager On Duty for the Whitewater Inn and lead the team on General Manager’s off-days. Help define and create a culture which highlights positivity, productivity, and professionalism. Assist with managing labor hours and hotel expenses. Listen to and manage guest complaints and oversee service recovery and resolution. Communicate all policies, procedures and service standards to staff and ensure compliance. Walk and inspect hotel public areas and guest rooms to ensure high standards are met. Assist with guest recovery of detractor scores in guest surveys. Create strong communication lines between staff, guests, and management. Assist in recruiting, interviewing, hiring and training hotel team members. Continue to develop training materials and program for Front Desks and the Lodging Department Responsible for supporting pre-season and ongoing training sessions and motivating team members Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning Assist with ensuring all time entries are accurate in resort payroll system Praise, discipline and counsel staff as needed. Work shifts within Lodging Department as needed Monitor the personal appearance of staff members and enforce the Big Sky Employee Handbook polices and guidelines. Ensure that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion. Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training. Abide by and uphold Big Sky Resort and Boyne Resorts policies. Qualifications Relevant degree and/or experience required. Previous leadership role/management and hospitality experience preferred. Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful. Ability to learn various systems and programs including Springer Miller Systems and Alice. Must have valid driver’s license and be able to drive a company vehicle. Excellent leadership and interpersonal skills are required. Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem-solving skills. Candidate must maintain a drive for excellence and consistent strong performance. Must have the ability to handle multiple tasks at once and adapt to changing situations and environments. Seasonal interviewing, hiring and terminations required in a seasonal resort environment. All full time seasonal employment at Big Sky Resort includes: FREE All Access Bike Haul Pass and discounted Golf Pass Discounted Golf and Mountain Biking for friends and family 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets Eligibility for affordable Team Member Housing Lodging discounts for friends and family FREE Basecamp activities including zip line course Wellness Day and Eligibility for PTO Eligible for seasonal loyalty bonus Monthly employee events