*Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.* ** *SUMMARY* As directed, coordinates the daily support operations of one Visual Services Department. Responsibilities may include appointment schedules, patient flow, provider schedules, clinical reception, and area ambiance. Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers. As a certified ophthalmic technician and/or certified retinal angiographer, is able to provide technical support to Department Providers, as needed, and technical oversight for certified ophthalmic technicians and retinal angiographers on site. Additionally responsible for the oversight of the front desk and administrative tasks completed by department business support. May assist with monitoring, management and development of department budgets. EDUCATION/LICENSES/CERTIFICATIONS High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.Certified ophthalmic technician (COA) and/or certified retinal angiographer (CRA) required. Bachelor’s Degree in a related discipline (or equivalent) also preferred. American Heart Association Basic Life Support (BLS) strongly preferred. Advanced Cardiac Life Support (ACLS) may be required based on specialty. *EXPERIENCE* Minimum of two to five years’ experience as an ophthalmic technician or retinal angiographer. SKILLS Requires knowledge of medical support functions in an ambulatory care setting, acquired through 18 months in a medical support role (e.g., medical assistant) in an outpatient facility. Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels. Ability to work and make decisions in a fast-paced environment. Leadership potential. **Job:** **Supervisors/Managers/Directors* **Organization:** **Visual Services* **Title:** *Assoc Sup, Operational Services- Visual* **Location:** *Boston MA - Kenmore* **Requisition ID:** *121700*