Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Associate Field Service Representative – Transport

Who we want

Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of successTeammates.  Partners who build trust, listen to ideas, share thoughts and work together to move the business forwardMission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing people’s lives and making healthcare betterPersuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty

What we offer

Autonomy and flexibility in how you prioritize your work and weekly scheduleCompany vehicle and related expense coverageGrowth and development opportunities with performance in role over timeAbility to discover your strengths, follow your passion and own your own careerA winning team driven to achieve our mission and deliver remarkable resultsQuality products that improve the lives of customers and patientsTuition reimbursement program for associates, bachelor’s, and graduate degrees. Learn more at https://totalrewards.stryker.com/

What you will do

As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipmentYou will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgradesWith great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and moreYou will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationshipsWhile working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiativesYou are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need: our requirements

High School diploma requiredMust be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policyBasic electronic and mechanical aptitude strongly preferred.Willingness and ability to work an extended work week including nights and weekends at times

Physical requirements

Must move, set up and demonstrate equipment weighing up to 75 poundsMust reach, push, or pull in order to accomplish job dutiesWill involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriateMust have coordination of the eye, hand and foot movement with an ability to grasp by handMay handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products

Cognitive requirements

Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection proceduresMust have visual and auditory discrimination / memory, reading ability and memory retentionDiagnose issues and systematically solve problemsStrong interpersonal communication skills specifically relating to customer interactions, stress management and conflict managementExercise discretion and independence when applying professional expertiseMust be able to possess written and oral communication, including talking in group meeting settingsMust be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervisionMust have the ability to prioritize work and keep detailed and accurate recordsMust possess unwavering ethics & integrity in a competitive and demanding work environment

About Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Learn more about the Products: 

Stretchers & transport chairs– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.htmlBed Frames– https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.htmlhttps://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.htmlMistral-Air- https://www.stryker.com/us/en/acute-care/products/mistral-air.html

ProCare Day in the Life Video: https://bit.ly/3uvjTYc  

$23.24 - $25.40 - USD per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience and other relevant factors.

About Stryker

Our benefits:

12 paid holidays annually

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.