POSITION SUMMARY

The Associate Gateway Agent is an entry level role responsible for managing and operating the shipment lifecycle for assigned consolidations. They are responsible for learning operational concepts and terminology, gaining an understanding of CHR’s goals and values, and building their skills for our industry and organization. This position consists of preparation, distribution, and maintenance of all documents for various geographical regions. The Associate GA will gain experience by executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. This is accomplished through a commitment to exceptional customer service and operational excellence.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Initiate, prepare, process, and assemble all required documentation for air, LCL or FCL shipmentsEnsure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely mannerLearn and Execute/Coordinate tasks on the shipments to meet all customer SOP requirements.   Create, maintain, and update shipments in Navisphere, ensuring accurate dataEnsure a high-level of data integrity on the master level of a consolidation, including routing, eManifest status, master level INCOterms and documents

Facilitate Relationships:

Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipmentPromote a positive working relationship for all team members

Other Activities:

Work according to CHR, local and global laws, regulations and proceduresOther duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma or GEDProficient in Microsoft Office Suite of programs

Preferred:

Associate or bachelor’s degree from an accredited college or university in a related fieldExcellent communication, prioritization, and multi-tasking skillsExcellent customer service skills and follow up to be utilized with customers and the networkCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven office environmentValues a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.