Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Position Summary:

The ATE – Remote Service Tech is a full-time position thatprovides vehicle technical support for all clients via soft telephones while utilizing advanced software equipment and guide customers through repairs and procedures. Along with technical support, this position also entails providing feedback to software development to improve products and day-to-day process.

Responsibilities

Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment

Document all customer interactions in supplied database

Work within groups of technicians and software development teams to improve products and services

Maximize first time resolution of customer queries

Provide training support and basic technical support to customers and employees as required

Other duties as requested

Qualifications

Requirements :

5High School diploma or GED required

1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required

Proficient in Microsoft Office 365 required

Superior customer service skills required

Strong problem-solving capabilities required

Ability to communicate effectively both verbally and in writing with customers required

Ability to multi-task required

Preferred Qualifications:

OE/Dealer level diagnostic and programming experience

Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred

ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)

Collision automotive experience or Automotive Repair experience/education preferred

Bilingual in Spanish or Spanish speaking ability a plus

Benefits

Weekly Paycheck

Medical, Dental & Vision effective on start date

401K Retirement Plan and Company Match

Transfer Between Markets

Paid Holidays & PTO

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Job Post Information* : Posted Date 11 hours ago (4/1/2024 10:21 AM)

Job ID 2024-5682

# of Openings 1

Category ATE

Prioritization Tier 1 – Priority

Location : Address 9646 W 196th Street

Posting Location : City Mokena

Posting Location : State/Province IL

Location : Postal Code 60448

Remote No

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