Basic Function:  Responsible for supervising and directing service staff in facilitation of service to the guest in an exemplary, expedient and professional manner; exceeding their expectations and anticipating their needs.  Work as an extension of management to develop and motivate the banquet service staff to higher standards of service, teamwork and efficiency  

Work Performed:

Check schedule to ensure adequate staffing levels to maintain established service standards for all eventsRead and thoroughly understand all aspects of function B.E.O.’s, including contact name, location, starting time and menuReview specific needs and requirements of room sets, buffet layouts, table linen, decor, etc. with Banquet Manager or Director or Manager of Catering and Conference Services to ensure fulfillment of guest needs and expectationsOrganize work and oversee and assist with set-up, service and breakdown of all functionsEnsure that function is fully set 30 minutes prior to indicated starting timeMaintain and facilitate open lines of communication between staff and other captains, banquet chef and managementSubmit requisitions for specific equipment required for particular functionsInteract with meeting planner and guests to ensure service and quality satisfaction and adjust accordinglyMaintain lines of communication with the kitchen regarding timing, customer counts and any food changes or last minute requestsCheck with Banquet Chef regarding food prep and special instructionsMeet with Banquet Manager for function briefingAssemble staff and review BEO details prior to event Organize work and assign duties to bartenders, servers and house personEnsure that all sets needed for upcoming functions are set on time.Prepare and present all banquet invoices for signature and post all invoicesEnsure that all banquet rooms/areas are clean, locked and secure at end of shiftAttend pre-con meetings in absence of Banquet Manager Ensure safety in service and function areasAct as an ambassador of Enchantment by speaking positively of the Resort at all timesFoster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfactionOther duties as assigned

Supervision Exercised:  Banquet Bartenders, Banquet House Person, Banquet Servers and Lead Server

Supervision Received:   Banquet Manager

Responsibility & Authority:

Responsible for fulfilling all banquet event order contracts as detailed by the Director and Manager of Catering & Conference Services and assigned by the Banquet ManagerSecurity, organization and restocking of all banquet liquor and supervises banquet bartendersEnsure all assigned areas are maintained and serviced to high level standardsFollow safety-first policy in work areas and observe all safety procedures during the execution of assigned dutiesSupervise banquet staff with banquet operations

Minimum Requirements:

High school diploma or equivalent.  Must work well with or without direct supervision.  Prior banquet or supervisory experience required.   Must be able to interpret and follow directions related to BEO’s (Banquet Event Orders).  Must be neat and well groomed at all times.  Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management.  Must maintain current food handler’s certification.  Prior supervisory skills desired.  English skills necessary to communicate with guests.  Computer skills helpful.   Must be organized and detail oriented 

Physical Requirements:

Lifting & Carrying up to 45 lbs.

50% walking, lifting and bending

50% Standing

Hearing and Manual Dexterity

Distance vision 1-3 feet

Ability to work in all types of weather conditions

Ability to drive golf cart on occasion as necessary