**Now Brewing: barista, Main Bar – Starbucks Reserve Roastery** This job contributes to Starbucks success of the Reserve & Roastery Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another.  The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. **Summary of Key Responsibilities:** Coffee Expert & Brand Ambassador: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks • Provide unique coffee forward experience for every customer • Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.) • Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events. • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards • Follows health, safety and sanitation guidelines and standards • Contributes to positive team environment • Maintains regular and consistent attendance and punctuality Service: • Anticipates customer and store needs by constantly evaluating environment and customers for cues • Delivers exceptional customer service to all customers • Responsible for total service, including table service • Support Roastery and Reserve events model and events execution Sales: • Maintain knowledge of 100+ unique Roastery & Reserve products • Engage customers and leverage selling skills Operations: • Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security. • Maintain a clean and organized workspace so that partners can locate resources and product as needed **Basic Qualifications:** • Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time • Ability to carry 35lb on a consistent basis • Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality) • Reading, writing, and oral proficiency in the English language • Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays **Preferred Qualifications** • 1-2 years of specialty retail sales experience • Ability to carry and balance a tray • High attention to detail with the ability to multitask and prioritize effectively • Ability to learn quickly • Ability to read customer cues and curate an immersive experience based on customer needs • Strong interpersonal skills • Ability to build relationships quickly • Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift • Ability to memorize complex menus, ingredients, beverage & food builds • Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed • Ability to work as part of a large and matrixed team • Additional languages beneficial