Position Purpose:The Behavioral health case manager lead reports to the Associated director of BH program. This role is a core member of the Sanitas Medical Centers care team and is responsible for coordinating the day-to-day activities of the behavioral health case management program, assisting clinicians in developing clinical skills, maintaining an appropriate patient-clinician ratio, and ensure compliance of all clinical protocols.

Summary of Duties:

Ensure that behavioral health case manager maintain professional practice standards for group and/or individual therapeutic modalities.

Support both new and existing program staff by providing field training, perspective, and empowerment to enable direct service personnel to effectively deliver services.

Offer consultation to student interns and non-behavioral health care staff regarding behavioral health care services, programs, and guidelines.

Conduct regular clinical audits and implement employee improvement plans as needed.

Ensures compliance with related federal, state and local regulations, as well as departmental and county policies and procedures.

Participates in the establishment or revision of policies, procedures, guidelines, goals and objectives.

Supervises staff in assessing social, emotional, and economic causes of problem behavior and mental or emotional disorders, developing and modifying care plans, termination or transfer of cases.

Provide support to program staff through regular individual and group staff meetings.

Offer assistance in crisis or problematic cases and ongoing support to program staff in coordinating services for patients, including after-hours assistance.

Serve as a resource to direct reports in resolving complaints and reporting incidents

Serve as liaison and point of contact for all case management and related outreach events for the Behavioral Health Department.

Prepare weekly/ monthly/quarterly, annual statistical reports, and other operational reports as required.

Ensure quality, integrity and continuous improvement of organizational programs

Develops departmental clinical expertise to enhance overall healthcare delivery.

Maintains an open line of communication with all Clinical Supervisors, Operations Supervisor, and Program Director.

Promotes teamwork among staff.

Performs other duties as assigned

Supervisory Responsibilities: This position manages assigned employees of the department and is responsible for the performance management and hiring of the employees within the department.