Job Description Summary

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms.

Job Description

Principle duties and responsibilities (Essential Functions) include: 

Deliver guest room packages and room drops as needed in a timely and professional manor.Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.  Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. 

Qualifications and Skills

Professional verbal communication skills.Excellent interpersonal and customer service skills including dealing with difficult guests.Excellent organizational skills and attention to detail.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.