Position Summary

Transports the baggage of arriving and departing guests from the Bell Desk to their room or vehicle.  Assists departing guests with their luggage and other departure details.

Supervision Exercised

Reports to the Lead Concierge or the Bell Captain.

Major Duties And Responsibilities

Assist physically challenged travelers and other guests with special needs.

Greet incoming guests and escort them to their rooms.

Receive and mark baggage by completing and attaching claim checks.

Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, banquet storage room by hand or using baggage carts.

Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

Compute and complete charge slips for services rendered and maintain records.

Deliver messages and room service orders, and run errands for guests.

Explain the operation of room features such as locks, ventilation systems, and televisions.

Performs other duties as assigned.

Secondary Duties And Responsibilities

Knowledge, Skills And Abilities

Excellent customer service skills.

Excellent verbal and written communication skills.

Knowledge of Casino Hotel Resort services.

Knowledge of local area.

Minimum Qualifications, Education And Experience

Required

One (1) year experience in the hospitality industry.

Must be at least 18 years of age.

Preferred

High School Diploma, GED certification or equivalent.

Licensing Status

Must be able to successfully pass a stringent background investigation.

Will require a post-offer, pre-employment and random drug screening.

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