Job Summary: The Branch Service Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of the company’s department goals. This individual monitors physical requirements for work completion (facilities, tools, environmental) and communicates the same on an ongoing basis to his/her branch Manager.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with essential internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

· Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary  Customer Service (LCS)

· Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

· Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment

· Communicate, implement, and monitor service department policies to ensure a high level of consistency

· Monitors and controls time records, service reports, and shop maintenance activities

· Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures, and working conditions

· Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard-free shop

· Manages company expenses through warranty and damage recovery

· Maintains delivery and field service fleet

· Maintains facilities for Cat Contamination Control and TFR safety standards

· Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

· Performs other duties as assigned

Knowledge, Skills, and Abilities:

· Highly developed mechanical background with various sizes and types of engines and electrical systems

· Extensive knowledge of construction equipment, aerial, and lifting equipment

· Knowledge of machines and tools, including their designs, uses, repair, and maintenance

· Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred

· Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance

· Operation and control skills - Controlling operations of equipment or systems

· Advanced mechanical skills and understanding of schematics and diagrams

· Solid teamwork, communication, and interpersonal skills

· Judgment and decision-making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action

· Great attention to detail and solid organizational skills

· Solid recordkeeping and document control to ensure compliance with company policy and procedures

· Ability to manage multiple priorities

· Ability to read and understand information and ideas presented in writing

· Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

· Five to eight years of work-related skill, knowledge, or experience preferred

· Aerial lift and forklift certification required

· High school/equivalent diploma or trade school diploma preferred

· Valid driver’s license

Supervisory Responsibilities:

· This position supervises shop and field service technicians and will provide input to the manager regarding evaluations, merit increases, and career development

Travel:

· Less than 10% travel per year with some overnight stays; 90% related to training

Physical Requirements:

· Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

· Frequently moves materials or equipment weighing up to 50 pounds

· Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

· Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down ladders

· Be able to safely maneuver and work underneath equipment

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