Summary: Business Analysts (BA) analyze data to understand business process and services to improve efficiency and maintain compliance with clients’ missions and objectives, including reading and analyzing related federal regulations. Business Analysts communicate with the client to gather information to resolve issues, such as complex helpdesk tickets, or gather and refine requirements of software and business functions. The BA documents new processes to include flowcharts and supporting narratives to describe changes to manual processes, automated processes and controls or for training purposes. Business Analysts support the team during migration and conversion efforts to bring clients into the new process or software. The Business Analyst will be involved in all aspects of the team’s delivery services. Remote work allowed Required Education: Bachelor’s Degree in a business or technical discipline Required Years of Experience: 5 years, or 5 years of additional relevant experience may be substituted for education Responsibilities: Assess existing workflows and value streams for various products within the VA Validate existing and future software features needed within the VA Work with software engineers and other analysts to improve the analysis process Use data to understand business patterns and trends Analyze internal and external data through quantitative research Communicate findings to company through standard and ad hoc reports Document Process flows Elicit, define or refine, and trace requirements of business and technical nature Provide testing or testing support of software and business process compliance to requirements and designed software or architectures Promote best practices in business analysis and reporting Collaborate with technical and cross-functional teams Minimum Qualifications: Experience working with business owners and end users. Previous experience in business intelligence, analysis, or other related field Knowledge of software requirements and testing tools Knowledge of business process engineering, requirement engineering, and testing practices. Possess the ability to create/analyze requirements accountability records. Ability to verify that software and its documentation is compliant with applicable requirements functionally. The candidate must be able to work in a team environment and be proficient in MS Office applications, including Word and Excel. Strong problem solving and critical thinking skills Ability to prioritize and multitask Preferred Qualifications: Experience within the Federal Government preferably the VA Knowledge of Electronic Health Records (EHR) and supporting software such as financial and benefits as plus. Knowledge of statistical, business process modeling, and business reporting tools ISO/CMMI experience Understanding of Software Development Lifecycle Process, especially Agile Development (SCRUM and/or Kanban) Rational, Atlassian JIRA experience