About Us
World Insurance Associates is a unique insurance and professional services organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Click here to learn more about World
About the Role
As a key part of World’s Corporate Operations, the Carrier Credentials Team works closely with all World Insurance branches and our insurance carriers to ensure seamless access to accurate carrier codes. Our Carrier Credentials Team Lead will be responsible for the following:
Strategy
Own the strategy for all carrier platform access managementIdentify internal and external resources required to fulfill business objectivesModel industry best practicesLeverage feedback from both our insurance carriers as well as our colleaguesEvaluate KPIs to continuously assess performance and future opportunitiesLeadership and Management
Provide oversight and leadership for team of Carrier Credentials Specialists and external vendor resourcesUse key stakeholder feedback to set and monitor team performance Model World’s culture while leading collaborative teams committed to service excellenceProject Management
Drive the successful completion of all key deliverables related to systems access to insurance carrier platforms for new businesses acquired by WorldTrack all administrative and individual system access points with external vendorsComplete timely activation and deactivation of third-party system access as neededPerform other special projects and tasks as assignedContinuous Improvement
Consistently demonstrate a genuine passion for continuous improvement of processes and both individual and team performance Analyze current workflows and formulate / present ideas for improvementTake ownership of the delivery of change management initiativesInsurance Carrier Systems and Vendor Oversight
Oversee the team of internal and external resourcesCommunicate with carriers and create site login credentials for agents, administrators, and all other World employees as needed Coordinate with newly acquired agencies to streamline the carrier credentials integration processUpdate master agency codes sheet daily as new codes are discoveredUpdate the database of employee credentials during the onboarding and offboarding of World colleaguesRequired Knowledge, Skills and Abilities
Successful candidates for this role -
are highly organized, collaborative team players with strong attention to detailare able to simultaneously balance multiple commitments and competing deliverablesare creative problem-solvers and avid learnersare proficient in the use of SharePoint and Microsoft Office (Word, Excel, PowerPoint, and Teams)thrive in a rapidly growing, continuously evolving environmentare looking for an opportunity to join a high growth company possess a minimum of 3 years leadership experience - Insurance experience is strongly preferredEqual Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.