JOB SUMMARY

The Manager of Channel Sales, Community Solutions is primarily responsible for identifying, recruiting, and developing external Sales Channel Partners and Agents who are focused on selling Spectrum Community Solutions bulk video and internet solutions to Multi Dwelling Unit Owners and Managers within Charter's national footprint. The Manager of Channel Sales is required to ensure that Charter achieves annual targeted bulk sales goals and objectives through its channel partners, by developing and implementing sales programs and campaigns while also training and assisting channel partners through the sales and sales operations process. The Manager of Channel Sales may actively participate in key sales opportunities and is responsible for initial review and obtaining subsequent approval of opportunities while satisfying financial thresholds and the development of required business case through a formal background, recommendation and rationale review process.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceDevelop and execute agent recruitment strategies and tactical plan for multiple Channel PartnersEnsure that the Channel Partner is correctly activated, with all necessary training and communication material Provides sales support to Channel Partner agents during contract negotiations Organize support of the Channel Partner including assistance in qualifying opportunities and moving them through the sales processFacilitate all contract language negotiations with proper Legal resources within Division and CorporateDrive contracted Monthly Recurring Revenue by assisting all agents & sub agents in qualifying Spectrum Community Solutions bulk video and internet solutions to Multi Dwelling Unit Owners and Manager within Charter’s national footprintManage and advise Partners on effective solutions to current business opportunities on new products/services as applicableResponsible for insuring agent contracts are processed timely and accurately and compliant with approved business rules and delegation of authorityEnsure accuracy of quotes and proposals with agents by engaging Sales Engineering team on complex deals to review network architecture and installation obligations for both Spectrum and MDU OwnerProvides guidance and direction to Spectrum Marketing department in creating appropriate Channel Partner marketing collateral and materialsAssists Sales Operations in identifying operational requirements ensuring channel partner sales efficiencies and operational supportComplete Sales Packet (“Perfect Packet”) on qualified signed business to include; cover letters, W9 forms, Address Listings, ROI approval confirmation, legal building descriptions, and notariesManage the implementation of Channel Partner programsCoordinate product presentations, demonstrations, and proposals for the benefit of the ChannelAttend external client meetings as a necessary step in promoting bulk program throughout designated footprintAttend industry trade shows to promote and present bulk servicesReview and approve/advance ROI's prior to proposals being submitted to prospective customers by agent(s)Manage “Salesforce” queues and dashboards for Channel Partner performanceManage working pipelines of new bulk business through Salesforce ensuring accuracy of 30-60-90 day funnels, and prepare rolling 90 day forecast each month with variance analysis from prior month’s forecast as neededDevelop and maintain a hiring funnel for new partners and agents as may be requiredConduct, monthly reviews with Spectrum Community Solutions Director/VP and other market management with respect to sales forecasts, opportunities and service delivery issues associated with achieving the sales forecastMeet/exceed all recruitment, sales, revenue, and other objectives for the Channel PartnersCreate strategic business plans and monthly/quarterly revenue targets for Channel Partners in coordination with Spectrum Community Solutions DirectorResponsible to assist with support of Channel Partner account base that includes: assisting partners to close business, single point of contact to engage sales engineering resources/Spectrum operations team to close large complex dealsMeet regularly with Channel Partner to ensure business relationship is running efficiently and to the results-driven satisfaction of both parties

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to find creative solutions to resolve complex, difficult problemsAbility to maintain confidentialityAbility to prioritize and organize effectivelyAbility to use personal computer and software applications (e.g., Salesforce)Advanced ability to utilize strategic negotiating skillsDemonstrated ability to sell world-class business communications solutions to large clientsProven problem solving and critical thinking skillsProven written and oral communication skills with all levels of management and personnelProven external presentation skills to high level clienteleDemonstrated business acumen and knowledge of broadband and telecommunication business practicesAbility to work independently and collaborativelyAbility to manage multiple projects at one timeContract negotiation experienceValid driver's license, satisfactory driving record within Company-required standards, and auto insurance

Required Education

Bachelor’s degree in sales, marketing or business-related field, or equivalent experience

Required Related Work Experience and Number of Years

MDU Sales experience - 5-8

Indirect Sales Channel Marketing - 3-5

Management experience - 3-5

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Extensive knowledge of Channel sales and multi-tier reseller business models is a plus

WORKING CONDITIONS

Office environment

Travel as required

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SCH201 2025-51876 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $83,200.00 and $136,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.


In addition, this position has a commission earnings target starting at $69,600.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.