Job Description: Job Title: Client Access Representative - Customer Service Location: Central Missouri (Columbia, Moberly, Boonville - subject to availability) Department: Client Access (Front Desk) Employment Type: Full-Time / Part-Time / PRN Shift: Varied, depending on location and operational needs Job Summary: Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health! As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care. Position Perks & Benefits: + Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees + 29 Days of PTO for Full-Time employees + Emergency Medical Leave Program + Flexible Spending Accounts – healthcare and dependent child-care + Health & Wellness Program + Employee Assistance Program (EAP) + Employee Discount Program + Mileage Reimbursement + Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Key Responsibilities: + Provide exceptional customer service to all clients, staff, and leadership team members + Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner + Schedule and reschedule client appointments as needed + Complete client intake paperwork accurately and efficiently + Collect client cost shares for appointments + Work with providers to manage cancellation lists and reschedules + Maintain and update provider cancellation lists + Accurately complete daily deposit logs + Scan documents into client charts Qualifications: + A high school diploma or equivalent + Previous customer service experience (preferred) + Proficiency in Microsoft Office Suite + Strong computer skills + Excellent typing skills + Exceptional organizational skills Brightli is on a Mission:A mission to augment client care, mitigate financial duress for community mental health facilities through joint assets, procure a more influential stance in advocacy to escalate access to mental health and substance use care within our societies, and renovate the behavioral health sector to satisfy clients' constantly evolving needs. As a benevolent behavioral and community mental health entity, we applaud diversity, equity, and inclusion in our workforce and heartily endorse submissions from individuals deriving from eclectic backgrounds and experiences. If you harbor ardor for galvanizing local communities and advancing health equity, we cordially welcome you to affiliate with our purpose-driven organization wholly devoted to fabricating a heterogeneous, unbiased, comprehensive, and genuine work environment. If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health! CLIENT ACCESS REPRESENTATIVE CUSTOMER SERVICE We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot + 200 locations + 4 states + 19 subsidiaries and/or affiliates + 5k+ employees