At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge BPO is seeking a Client Management Supervisor to join our team!

We are looking for someone to manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business. In this role you will also be responsible for managing internal organization projects and clients’ change management programs.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and will work both on-site and remote.

Responsibilities

Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolutionLiaising Finance, Billing, Legal and other service teams to ensure client obligations are metAssist with client-led audits that require BPO participationLead strategic client projectsManage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metricsProvide BPO Ops teams with client analytics supportFind opportunities for process automation / digital transformation for BPO & clientsUtilize data tools and business intelligence tools to drive effective decision-makingWork on pipeline opportunities to help grow BPO revenueAlign with business unit leaders to drive business development initiatives across segmentsWork with operational business leaders and strategic pricing to help formulate proposalsAssist in managing pipeline across all BPO business segments

Qualifications

Driven, motivated and intellectually curiousAttention to detail and impeccable time management skills - ability to manage multiple projects simultaneouslyExcellent Written & Verbal communication skillsAbility to work with and present to Senior Executives within Broadridge and at our clientsAbility to work under tight deadlinesProficient in MSFT Office, including PowerBIAbility to lead client meetings both in-person and virtualAbility to travel to clients on a as needed basis 

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.