As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Your versatility will be your greatest asset as you deliver mission-critical support and empower our customers to harness the full power of Oracle products. We also look for:
Proficient in modern scripting language (preferably Shell, Perl and Python) for automation of build tasks and JSON. Write infrastructure as code using CloudFormation or similar. Previously worked in Blockchain, IOT or chatbot. In depth knowledge of building and developing operational and reliability aspects of the systems, as well as strong understanding of Cloud computing, Blockchain, IOT, chat-bot, file systems and DevOps toolset skill. Having good understanding of cloud design considerations and limitations and its impact on Pricing, predominantly hosting an application on Cloud using Compute Engine, App Engine, Cloud SQL, Kubernetes Engine, Cloud Storage. Prior experience working with container technology such as Docker, version control systems (Github), build management and CI/CD tools (Concourse, Jenkins), and monitoring tools (App Dynamics), Build Tool (Maven, Ant, Gradle), etc. Experience with supervising solutions such as CloudWatch, Prometheus, and the ELK stack. Bachelor level or higher degree in Computer Science, CIS, Informatics, Mathematics, Engineering or other relevant subject area. Cloud Architect Associate certification on any Public Cloud Platform (OCI/AWS/Azure/GCP) is desirable. Good written/Verbal Communication, Presentation, Interactive skills with team across geography. Flexible to work either independently or work in tandem with our engineering team to identify and implement the most efficient cloud-based solutions for the company Adaptability to Learn and use ground-breaking technologies