We are seeking a **_CO_** **_Optical Supervisor_** who will oversee opticians working for the Wilmer Eye Institute optical stores in Bethesda and Frederick. **Specific Duties & Responsibilities** + Assist with recruitment of new optical staff. + Complete on-boarding and training both new and current employees. + Assist in employees' merit reviews. + Resolve patient complaints. + Ensure that compliance with standard operating procedures of Wilmer Eye Institute is followed. + Authorize and schedule time off for vacations of the optical staff. + Process budget transfers for JH International Department and other participating foundations. + Meet with staff and department heads to make sure the proceeds are being processed properly. + Meet with new physicians to share information on optical services and products for the benefit of their patients. + Manage optical inventory, open balances, and returns. + Fit all types of eyewear including progressive multi-focal lenses. + Know how to adjust and repair frames. + Teach I&R’s of contact lenses to patients as needed. + Intercede with contracted labs as needed. + Prepare and submit all daily sales reports and deposits to Wilmer Finance in a timely fashion. + Process all invoices for payment through Wilmer Finance. **Minimum Qualifications** + High school/ GED. + Five years optical/ retail experience. + ABO certification is required after two years of service. Must maintain certification throughout duration of employment. **Preferred Qualifications** + Strong knowledge of retail sales practices. + Professional demeanor and proven high level customer service. Classified Title: Optician Supervisor Job Posting Title (Working Title): CO Optician Supervisor Role/Level/Range: ACRO37.5/03/CD Starting Salary Range: Min $33,150 - Max $58,500 Annually ($55,640 targeted; Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00pm Exempt Status: Exempt Location: School of Medicine - East Baltimore Campus Department name: 10002969-SOM Oph Wilmer Vision Services Personnel area: School of Medicine Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.