Description We are looking for a detail-oriented Collections Specialist to join our team in Tonawanda, New York. This Contract to permanent position is ideal for candidates who excel in managing customer portfolios, resolving disputes, and ensuring timely invoice collections. The role requires strong communication and organizational skills to deliver exceptional service while minimizing financial risks. Responsibilities: • Manage a portfolio of customer accounts valued between $2 to $4 million, ensuring timely collection of invoices and reducing outstanding balances. • Collaborate with the credit department to monitor account risks and provide necessary data for informed credit decisions. • Resolve customer disputes effectively while maintaining a positive client relationship. • Utilize various accounting and operational systems to research and provide accurate documentation to customers. • Engage with sales and operations teams to address collection challenges and support account transitions. • Handle refunds, release calls, returned checks, and other payment-related processes. • Support the collection of unassigned accounts, including skip tracing and preparing documentation for third-party agencies. • Prepare and send dunning letters, manage the collection mailbox, and respond to inquiries from collection agencies. • Set and monitor personal goals aligned with company objectives, ensuring consistent progress and achievement. • Perform additional duties as needed to support the collections department and overall business objectives. Requirements • A minimum of one (1) year of credit and collections experience, preferably in a high-volume customer-based environment. • Open to learning new accounting software systems and tools such as Accurint, ADP Financial Services, CRM, and Epic Software. • Strong analytical and problem-solving skills with excellent attention to detail. • Effective communication skills with a professionally persuasive and assertive approach. • Ability to manage multiple tasks efficiently while maintaining strong organizational skills. • Familiarity with accounts receivable processes, billing functions, and claim administration. • Experience in handling inbound calls and customer inquiries related to payment collections. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .