Overview Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley! The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs. We’re hiring a Concierge to Live. Work. Explore. in Death Valley National Park! Job Summary: The Oasis at Death Valley Hotel Concierge will work at the main entrance desk. The Hotel Concierge is the first to meet our guests, so the first impression of our hotel depends on the concierge’s friendliness and efficiency. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude. The Details: Position Type: Full-time Year-round Start Dates: April or May 2024 Pay: $17.30 Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why the Oasis at Death Valley? Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. Life at the Oasis: Employee housing (dormitory-style or RV site) Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style) Free on-site laundry facility, Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Free Death Valley National Park pass Free access to pool, golf course, rec center, gym and sports courts Exclusive Retail and Dining discounts at the Oasis $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Welcome customers upon entrance and confirm reservations at hotel/restaurant. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel and local vendors. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the concierge phone, make dining reservations, distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution. Assist hotel staff as requested. Qualifications Proven experience as concierge; experience in customer service or relevant role is an advantage Proficiency in English; multilingual is strongly preferred Excellent communication skills Polite and confident with a great deal of patience High school diploma; degree in hotel management or relevant field will be a plus Working knowledge of reservation management software Ability in multitasking and time-management Aptitude in resolving issues with a customer-focused orientation Strong written and verbal communication skills Demonstrated work experience in the hospitality industry Clear customer service skills that demonstrate measurable results Willingness to learn about local attractions, events, and dining options Physical Requirements include: Regularly required to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. While performing the duties of this job, the employee is regularly exposed to extreme conditions which include extreme hot conditions in the Summer. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.