Job Title

Conference Events Manager

Job Description Summary

The Conference Services Manager is a key member of the Cushman & Wakefield onsite account team for the client. This individual is responsible for managing the daily operations of a dedicated conference center at a client’s site. This includes establishing a programmatic approach to Meeting & Conference Services, as well as managing Conference Service Coordinators in their daily support of meeting planning and execution. The Conference Services Manager collaborates regularly with the onsite team to provide a seamless experience for the employees while at the office.


We are looking for a highly collaborative self-starter who will thrive in situations where they can create new processes, oversee complex execution, collaborate with cross functional teammates, and act as the single point of contact for the client.

Job Description

· Act as the steward of the client’s organization, ensuring meeting hosts and attendees feel welcome and supported

· Be the single point of contact for a highly sophisticated client team, and the escalation point for any escalations, issues, or challenges

· Establish a programmatic approach to Meeting & Conference Services by establishing processes and procedures to ensure a seamless and successful experience for meeting hosts and attendees

· Coordinate with internal partners and service lines, such as Janitorial, Facilities Management, AV, Catering, and Reception to ensure all aspects of the meeting or event is addressed

· Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience

· Oversee Conference Services Coordinators in their coordination of all incoming meeting requests for the dedicated conference center, such as confirming room availability and gathering all meeting details (e.g. amenities, catering, AV, room, configuration, and special requests)

· Provide day-to-day coverage and assistance for high volume days or days when a backfill is required

· Maintain strong knowledge of all rooms, configuration options, technology, and available amenities; proactively make recommendations based off user needs and meeting requires

· Establish escalation protocols, having all required knowledge of cross functional teams’ responsibilities

· Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed

· Provide “White Glove” service to executives and key stakeholders. Ensure prompt and efficient follow up on any issues/ requests

· Function as the “eyes and ears” of the conference center and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted

· On an as needed basis, support client team with coordinating and executing offsite special events

KEY COMPETENCIES

1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels

2. EQ – Showcase exceptional emotional intelligence and empathy

3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills

4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information

5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen

6. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor

7. Resilient – Ability to work under pressure, while acting in a calm manner

8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools

EXPERIENCE AND EDUCATION

Minimum of 5 year of related work experience in conference services, events, real estate services, or hospitality. College degree required.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO STATEMENT

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $98,501.40 - $115,884.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”