The Contractor - Renewal Specialist for GHX Inventory Services is primarily responsible for the renewal of inventory services for a pre-established client base. The Renewals Specialist will manage all contracting-related aspects of complex projects from inception to hand-off to the Project Coordinator team. Operating as the customer point of contact for existing business, the renewals specialist will work closely with a cross-functional internal team to maintain a high customer retention rate and to increase year-over-year revenue.

This is a contract position with an expected duration of 8 weeks.

Key Responsibilities:

Responsible for Client Retention, specifically renewal of the prior year’s inventory accounts as well as expansion efforts in coordination with Sales Team.   Achieve KPIs surrounding account retention (renewal rate), on-time rate of renewals, YOY growth of renewals. Accurately maintain key internal systems such as SFDC, Renewal Schedule, team One-Drive documents, etc. Responsible for customer experience in collaboration with Customer Success Advisor, New Sales Team, GHX AR, etc. Nurture current account base and engage in continuous discovery to qualify expansion opportunities Proactively plan renewals calendar to ensure all clients are notified of renewal minimum of 90 days prior to renewal Collaborates internally with Inventory Service Field Operations, Project Coordinators, Marketing, and other internal GHX departments to drive overall customer value and satisfaction. Demonstrate mastery of services with ability to articulate value proposition to clients and prospective clients.

Education, Certifications, and Experience:
•   Bachelor’s degree in project management, Business, Healthcare, Supply Chain, or relevant work experience in healthcare sales and service.

Preferred Qualifications and Competencies: 
•    2+ years prior account management and B2B sales experience preferred
•    Prior healthcare experience is preferred
•    Thorough knowledge of Microsoft Office, particularly Excel
•    Experience in Salesforce or other CRM preferred
•    Strong analytical and problem-solving skills
•    Clear and effective verbal and written communication skills with internal and external clients
•    Ability to manage large, strategic accounts.
•    Excellent interpersonal skills with demonstrated success in building and sustaining customer relationships.
•    Ability to collaborate with management and other internal GHX resources to effectively close the sale.
•    Effective time management skills and ability to meet deadlines.
•    Understands a wide range of customer stakeholders.
•    Results driven to achieve/exceed annual assigned renewal quotas

 

Estimated hourly compensation $30.00 - $35.00

 

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