Creative Operations Manager Job Summary

Apply Now

Job: 33981-EBOA Location: US-MA-Natick Department: Marketing Services

MathWorks' Creative Services team consists of project managers/scrum masters, visual designers, writers/editors, video producers, and web developers. The Creative Operations Manager oversees the team of Project Managers and Scrum Masters who manage all aspects of marketing communication projects, from intake through to final production. This position will ensure cross-functional teams leverage Agile methodologies to ensure projects meet business objectives as efficiently as possible. 

Responsibilities Effectively manage and coach five direct reports, provide growth opportunities that align with career goals, conduct performance reviews, develop objectives, etc.   Utilize operational best practices, Agile principles, so teams can deliver creative design/content development across all forms of media  Understand and implement Business Process Improvement methods to optimize the collaboration between Project Managers/Scrum Masters, business partners, and Agile teams  Coach team members on BPI Methodologies  Lean – Encourage team to identify and eliminate waste in processes  Six Sigma – Train team on using data-drive techniques to reduce defects in processes  Audit processes to identify inefficiencies and bottlenecks  Gather insights from team members, business partners on areas of improvement  Document new processes and conduct training to ensure adherence to evolving processes.  Foster a team culture of innovation and continuous improvement to motivate process enhancements.  Collaborate with other Creative Services Managers and product owners to determine teams' current capacity vs. staffing levels required to meet demands  Collaborate with the Events Product Owner to strategize team capacity planning, ensuring effective management of simultaneous global events throughout the year  Provide mentorship to Project Managers supporting our large events across the globe.  Implement and manage event calendar in partnership with event stakeholders  Understand business needs and explore their underlying motivations.  Navigate and negotiate with event stakeholders in relationship to timeline and deliverables using fact-based decisions  Recommend informed alternatives to team members and business partners  Build strong relationship with business partners particularly in field marketing to understand their business goals and objectives   Identify best practices for using Jira and other project management tools to manage work across multiple teams.  Deep understanding of Agile methodologies to provide coaching to scrum masters, agile team members and business partners.   Minimum Qualifications A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required. Additional Qualifications Bachelor’s degree in Marketing, Business Administration, or related field   5+ years of experience in marketing, operations, creative services and/or project management   Experience managing a team and optimizing business processes and workflows  Proficiency in Business Process Improvement methods – Lean, Six Sigma  Proficiency in Agile methodologies and knowledge of Jira/Confluence  Experience supporting large events (physical, hybrid and virtual)  Fluency in both digital and traditional marketing media/channels   Exceptional organizational skills, critical thinking and attention to detail   Ability to present business recommendations and provide rationale   Thorough knowledge of Microsoft Office suite