Enterprise has an exciting opportunity for a Senior Customer Assistance Representive at the San Luis Obispo Airport branch!
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the San Luis Obispo Airport.
**Branch location: 975 Airport Dr. Ste 7 San Luis Obispo, CA 93401**
**Apart from religious observances, must be available to work 40 hours/week, including weekends and holidays. Must have open availability from Monday - Sunday, during the hours of 12pm - 10pm**
**Starting pay for this position is $19.75 / hour**
Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years oldThis position requires a valid Driver's LicenseMust have a high school diploma or GED equivalentMust have at least 1 year prior customer service or sales experienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureApart from religious observances, must have an open availability Monday-Sunday during the hours of 12pm - 10pm, and must be available to work 40 hours/week, including weekends and holidays.
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.