ABOUT US:

HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.

JOB TYPE: Full-time, Part-time

SCHEDULE:

8 hour shift

Day shift

Monday to Friday

Night shift

Weekend availability

SUMMARY:

 Managing incoming calls and transferring to the correct department.

 Handling customer complaints and providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

 Keeping records of customer interactions, processing customer accounts and filing documents.

Reduce ratio on non-connected calls via warm transfers.

REQUIREMENTS:

No experience necessary, training provided.

Strong understanding of proper writing, grammar and spelling guidelines.

Solid communication and people skills.

Reliable transportation to and from work. Must arrive on time.

Ability to work well within a team.

Customer service experience is a plus (this can include call centers, sales, retail and any experience that put you in front of customers on a regular basis) but we are looking for someone who is good with people above all else and has a desire to help others find solutions. Naturally communicative and upbeat.

EXPERIENCE:

Receptionist: 1 year (Preferred)

Customer Service: 1 year (Preferred)

LANGUAGE:

Bilingual is a plus

WHAT WE OFFER:

401(k)

Dental insurance

Health insurance

Vision insurance

Paid Time Off

Paid Group Term Life Insurance

Paid Training to promote professional growth

Employee Assistance Program (EAP)

Supplemental Personal Accident Insurance

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sit and/or stand interchangeably throughout the day.

Sit and/or stand for long periods at a time.

Use hands, fingers and arms continually, frequently and throughout the day.

Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).