SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfactionMaintains customer satisfaction by providing solutions to concernsLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank themUnderstand all aspects of the cashier/bagger positionSupervises front end cleanliness and organizationControls traffic flow on the frontEnsures compliance with all laws, policies and procedures through regular front end managementProcesses information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)Handles software and hardware equipment issuesWork within company programs, policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisor

 

KEY ATTRIBUTES

Customer service skillsGenuineFriendlyLeadership skillsCommunication skillsHonesty/IntegrityMoney handling skillsAbility to multi-taskHigh energy levelAdaptability

 

SUPERVISORY RESPONSIBILITIES

Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws.Assign and direct workAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

There is no required education and/or experience

 

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication)

 

CERTIFICATES, LICENSES, REGISTRATIONS

There is no required certifications, licenses, or registrations

 

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLaddersStepladderUniform per store policy

 

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 25 pounds   

Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

 

 

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning

Noise Level

Moderate

 

 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location