Position Purpose:
We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. Their compensation consists of their base hourly rate ($10/hr + opportunity for overtime) as well as a mix of performance-based compensation bonuses for quality of service and volume of contacts.
To join our team, applicants must be service-oriented people who are seen as leaders in their current teams and want to take the next step in their careers by handling more complex and interesting issues for customers and earning more pay for providing even more outstanding customer experiences!
Our Customer Service associates work in an inbound, phone-based environment assisting customers with any post-sale questions or issues with their configurable custom window coverings. Being a high-end, customer-focused, solution provider with experience consistently exceeding performance goals by providing the best customer experiences is required.
Our high-performance, customer-centric culture, entrepreneurial roots, and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, are a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world's largest online window covering company, and we've got an awesome 20-year track record as the category killer in custom window coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun at work. Most importantly, our associates are always inspired, engaged, and ready for growth.
That means you'll have the resources to play an important role in leveraging our culture, people, systems, processes, and technology to provide incredible customer experiences while growing business for GCC and The Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up environment.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
Professional ExperienceLearning PotentialResponsibilityCustomer Focus
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