Description If you’re passionate about helping others and want to make a difference in the healthcare industry, this opportunity is for you! Our client in Oceanside is looking for a Customer Service Representative to join their team. In this role, you will assist patients and caregivers, streamline communication processes, and play a critical role in delivering exceptional health-related services. This is your chance to bring compassion, empathy, and technical skills to an environment where human connection matters the most. Key Responsibilities: + Serve as the first point of contact by helping patients with inquiries, appointment scheduling, and follow-ups. + Provide comprehensive assistance to patients regarding benefits, billing, and healthcare services. + Document all patient interactions accurately in the electronic medical records (EMR) system. + Resolve patient issues efficiently and escalate healthcare concerns to the proper team for resolution. + Work with internal medical teams to provide accurate information while ensuring compliance with HIPAA and other healthcare standards. + Play an integral role in contributing to the positive culture of patient care and building trust with each interaction. Requirements + 1-2 years of customer service experience, preferably in a healthcare or medical setting. + Comfortable working with electronic medical records (EMR) systems or other patient-related software. + Excellent interpersonal and problem-solving skills, with the ability to remain calm under pressure. + Knowledge of healthcare regulations, benefits processes, and insurance verifications is a plus. + A compassionate, professional approach with a passion for patient care and service excellence. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .