Req ID:2218 Category:Customer Service/Support Location Name:Geisel-Elyria Location Address:633 Broad St, Elyria, OH 44035 Status:Full-Time

Geisel Heating, Air Conditioning & Plumbing

633 Broad St, Elyria, OH 44035

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU 

Generous PTO provided:

20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe’ll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual.  

Key Responsibilities:

Schedule and dispatch technicians directly and indirectly according to client specifications and requests

Arrange for necessary repairs in order to restore service and comfort to clientsCommunicate and relay information from technicians in the field to clients in real-timePrepare and monitor daily work listsCreate work orders through our software and monitor through to completionTake incoming calls from clients and technicians in the field documenting service repair completion detailsMonitor electronic mailboxes for new service calls, requests for updates, and system generated messagesOperate in multiple software applications both internal and client drivenBuild and maintain strong, long-lasting client relationshipsCreate and present proposals for quoted work to client

Desired Skills and Qualifications:

Outstanding customer service and relationship building skillsProven dispatch, call center or other relevant experienceExperience in delivering client focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detailsExcellent listening, negotiation and communication skills

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