Insight Global is looking for a Senior Data Case Manager to join one of our clients in Richmond VA. The CIO Case Manager is a position within the Data Transmission Registration , Permit to Send team supporting the Global Technology Chief Information Officers. This team oversees the entire approval process for the incoming & outgoing data requests for the Front-Line Units who have a need to utilize a Vendor , Partner to outsource banking service(s). This is a FAST PACED environment and the position requires a lot of multi-tasking without losing effectiveness in day-to-day processing of cases. The average time frame of one case is 145 days and requires consistent follow-up to meet Service and Operating Level Agreements.

Responsibilities:
- Work an average of 90 cases in an active and very demanding pipeline
- Respond to phone, email, instant communicator during the workday in a timely manner
- Able to train users on the DTR , PTS process and SOR [system of record]
- Able to work with very little supervision
- Able to quickly read and follow detailed processes, procedures, and technical data flow diagrams
- Work with Front Line Units that are new to the process and be able to assist as needed during any stage of the process
- Be able to work as needed and be punctual at all times
- Able to quickly research issues in a complex bank technical environment and vendors environment

Pay range 60-65 depending on years of experience.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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