Key Deliverables • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt  • Effective Management of ARC’s to ensure superior customer experience for pre& post customer  • Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs • Drive High Value Service Experience to increase customer retention and Revenue from these segments • Drive Rural Service Experience through ASC expansion and ASC engagement & training. • Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF   • Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity   • Ensure self-care awareness, Vas revenue up sale, GPRs & data  service solution  at touch points                        Skills Required • Strong Analytical skills  • Very high Excel and financial modeling skills • High process orientation  • Good communication skills  • Result - Orientation  • High negotiation skills
Educational Qualifications • Full Time graduate, preferably MBA/ PGDM
Work Experience • 3-8 years of Collections Experience    Preferably Telecom