SUMMARY

The Deli Shift Supervisor’s responsibilities are to assist the Deli Manager with running a profitable department including but not limited to ensuring customer service standards are being met, presentations are at expected levels, and safe food handling procedures are being followed while working in a safe manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensures absolute customer satisfactionFood preparationKnows use, and taste of products offeredQuality assurance checks of departmentProperly handles and rotates productDay to day operational procedures to ensure stock level, inventory, and cleanlinessPromotes salesProcesses product through POS systemHandles various tenders, cash, checks, credit/debit/gift cards and couponsPromotes and supports established programsTeaches, trains, and develops other AssociatesAssists in supervising and motivating the Deli teamFollows all Health Code guidelinesWorks within company programs, policies and procedures.Follows all safety policies and proceduresOther duties as assigned

 

KEY ATTRIBUTES

Customer service skillsFoodieSupervisory skillsThe ability to prioritize and multi taskHonest/IntegrityDetail OrientedAbility to work in a fast paced environmentProblem solving skillsHigh Energy LevelAdaptability

SUPERVISORY RESPONSIBILITIES

Assists with supervising Associates in the Deli Department in the absence of the Deli Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include training associates; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)One to three months related experience and/or trainingEquivalent combination of education and experience.

 

LANGUAGE SKILLS

Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other Associates of the organization.

 

MATHEMATICAL SKILLS

Basic addition, subtraction, division, multiplication, division, fractions, weights and measures.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handler’s Certification as required by State law provided at store level

 

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelHairnets/HatsSafety CutterUniform per store policyPallet jackLadderStepladderAssociates may be required to use standard deli equipment including, but not limited to

 

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsCommunicate with associates and customersTaste and smellLift and/or move up to 10 pounds

Frequently (Between 1/3 to 2/3 of the time)

Stoop, kneel, crouch or crawlLift and/or move up to 50 pounds           

Occasionally (Less than 1/3 of the time)

SitClimb or balanceLift and/or move up to 100 poundsVisionCloseDistanceAbility to adjust focusAbility to distinguish colorsPeripheralDepth perception

 

WORK ENVIRONMENT 

Regularly

Moving mechanical partsFumes or airborne particlesFrequentlyExtreme heat

Occasionally

Wet and/or humid conditionsChemicals while cleaningExtreme coldRisk of electrical shockVibration 

NOISE LEVEL

RegularlyModerate 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location