Job Title: Device SME Job Description **Responsibilities:** **Test Strategy and Planning:** + Develop and maintain a comprehensive testing strategy for mobile devices, considering both functional and non-functional aspects. + Collaborate with cross-functional teams (development, product management, and network engineering) to align testing efforts with business requirements and user expectations. + Define test plans and test cases that cover various scenarios, including network registration, call handling, data services, and interoperability **QXDM Testing:** + Utilize QXDM for diagnostic monitoring and analysis of device logs, messages, and events. + Collect and analyze QXDM logs to identify defects, performance bottlenecks, and network-related issues. + Validate device behavior during different network conditions (e.g., handovers, signal strength variations, roaming). **DSDS Testing:** + Conduct thorough testing of dual-SIM devices to ensure seamless switching between SIM cards. + Verify proper functionality of features such as simultaneous voice/data on both SIMs, SMS handling, and call forwarding. + Address any DSDS-related issues, including scenarios involving network selection, SIM activation, and SIM card management. **Defect Triage and Reporting:** + Triage defects identified during testing, categorizing them based on severity and impact. + Provide detailed defect reports, including steps to reproduce, logs, and relevant context. + Collaborate with development teams to ensure timely resolution of defects. **Guidance and Leadership:** + Mentor junior testers and provide technical guidance on testing methodologies, tools, and best practices. + Act as a subject matter expert, answering queries related to QXDM, DSDS, and device testing. + Lead testing efforts, coordinate test execution, and manage test cycles. **Test Automation:** + Explore opportunities for test automation using QXDM scripts or other relevant tools. + Identify repetitive test scenarios suitable for automation and collaborate with automation engineers. **Qualifications:** **Education:** Bachelor’s degree in Electrical Engineering, Computer Science, or a related field. **Experience:** + Minimum of 5 years of experience in mobile device testing, with a focus on QXDM and DSDS. + Proven track record of testing smartphones, feature phones, and IoT devices. + Familiarity with MSO network architecture and protocols (LTE, 5G, CDMA, GSM). + Previous experience as a team lead or mentor is highly desirable. \#ConcentrixCatalyst Location: USA, GA, Work-at-Home Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .