New York, NY, US
59 days ago
Director, Pre-Sales, NAM
As fast as fraudsters and criminals in the digital space change their tactics, we are changing too. BioCatch is a dynamic startup that takes an innovative approach to combatting fraud and financial crime by unlocking the power of behavior. The market leader in behavioral intelligence, BioCatch’s proprietary technology analyzes physical and cognitive digital behavior to distinguish between genuine users and criminals to detect high-risk activity and improve customer experience. With over a decade of analyzing data, over 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. More than 100 leading financial institutions around the globe use BioCatch to fight fraud and financial crime, drive digital transformation, and accelerate business growth. With employees in 19 countries and over 50 customers on five continents, BioCatch’s reach expands worldwide. Come and join us and work with intensely curious people who are dedicated to innovation, growth, and protecting customers against criminals in the ever-evolving digital world! THE ROLE: We are looking for an exceptional individual to join our vibrant Sales organization as the leader of our Pre-Sales function in North America. The position is a key role within our organization to help deliver outstanding customer outcomes and strong business growth. The role will provide line management for our team of pre-sales consultants located across North America. Experience in the pre-sales role is required, along with the right balance of strong leadership, technical skills, and sales acumen. In addition, the individual should have relevant industry expertise with a particular focus on fraud and financial crime prevention in the Financial Services sector. The individual will lead the regional team in delivering revenue by owning the value sell and technical win before providing a seamless handover to the delivery team. By ensuring active collaboration with sales, professional services, product management, operations, and engineering, the team will successfully identify customer pain points, ensure product fit, and propose solutions that accurately address customer needs to exceed business decision-makers’ expectations. RESPONSIBILITIES:Line management for our team of (3-5) Pre-Sales Consultants located across North AmericaAccountability for a high-performing Pre-Sales function in North AmericaProvide strong and supportive leadership to all team members.Management oversight of technical Pre-Sales activities, instilling rigor into related processes and ensuring that the team delivers on what is asked of them.Support the Regional VP of Sales and ensure that the team works closely with the Account Managers to execute effectively on sales-related activities, enabling all to exceed targets.Direct Pre-Sales ownership of opportunities, including (but not limited to):Build strong relationships with the prospect/customer.Undertaking detailed discovery with prospects/customersTechnical qualification of new opportunitiesDelivering high-quality presentations, customized demos, overviews, and workshopsResponding to customer RFI/RFPsSupport the generation and delivery of the overall business case.Scoping new client implementations and proof of value (POV) projects and ensuring that the customer is technically readyEnsure the team works collaboratively with Solution Engineers, Threat Analysts, and Engagement Managers to deliver outstanding customer outcomes.Maintain an awareness of market trends, competitive landscapes, and customer needs to shape effective pre-sales approaches and support Marketing in the region.Where required, attend conferences for speaking engagements, increase BioCatch profile, gather leads, and build a personal brand.Managing a financially responsible function
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