Through the analysis of data and the creation and implementation of strategic quality management processes, the Director of Data and Quality Management for POH will ensure programs are meeting compliance standards. They will ensure performance quality is maintained and that specified goals and outcomes are met. The person in this position will work closely with all program leadership, directly supervises the Quality Management Analysts assigned to these programs as well as the PSA Compliance Coordinator. Responsible for the design and implementation of data collection tools and other processes to monitor the performance of the program and provide feedback in a timely manner. They will assist and report to the Senior Vice-President of Performance, Evaluation and Monitoring in all data and QM related activities.
Responsibilities Quality Management: Oversee all aspects of the Quality Management and Data Analysis functions for POH programsDirectly supervise all the Quality Management Analyst and PSA compliance coordinatorConducts performance evaluations, bi-weekly supervisions, coaching, scheduling, and training Oversee internal auditing system. Serve as the organization liaison for oversight agency audits and reviewsOversee the development and implementation of instruments used to measure programmatic goals and outcomesDevelop and implement data collection practices for the programUtilize program data to identify program-specific strengths and challengesCompile and analyze qualitative and quantitative performance data to enhance program practiceServe as program liaison with ORR, OCFS, DOH, DOE and other oversight agencies Participate in organization committees or initiativesEnsure timely submission of Corrective Action Plans, to external monitoring agenciesDevelop program specific performance reports for all agency stakeholders Assist and guide programs with creating protocols and proceduresCollaboration with external monitoring and accreditation agenciesPerform others related task as needed Qualifications MINIMUM REQUIREMENTS / PREFERRED SKILLS:Bachelor’s degree or 5+ years experience in Social Service-related fieldMust have excellent leadership, organizational & interpersonal skills Excellent verbal and written communication skillsAbility to travel locallyMust have ability to interpret data Must have working knowledge of computer applications, preferably highly skilled with Excel.Must have commitment to enhancing the level of service delivery provided to persons served Experience working with ACS, OCFS, ORR or /and OPWDD programs required, ORR preferred. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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